Under the miniscule prism

HTC Sync on Windows 8

Several months after the RTM release of Windows 8, I had an issue with HTC Sync not being able to connect with my HTC Desire XE. It turns out that HTC Sync was not yet compatible. The current release of 3.3.17 of HTC Sync solves this issue. But it had a few little quirks before it did function correctly.

So here’s how it goes:

1. Remove any previous versions of HTC Sync, including the drivers (HTC BMP USB Driver and HTC Driver Installer). This should easily be found through the Programs and Features list.

Capture Remove

Note: I use an application called IOBit Uninstaller to remove any of my software installation which is completely optional. It does a good job in removing installation registry entries and folder traces. You can download this through CNet. 

2. Install the newest version of HTC Sync (3.3.17) from http://www.htc.com/www/support/

3. Once done, connect your phone via USB cable then select HTC Sync during the prompt for connection type.

4. Disable USB Debugging first which is a necessary step. You can disable USB Debugging mode from your HTC Phone from Settings>Developer Options>Uncheck. This will allow installation of the MTP driver which Windows 8 will need to communicate with your phone. You only have to do this once.

5. Open HTC Sync. You should now be able to synchronize Outlook items and other files.

Capture Ride XE


16 responses

  1. Faisal Qureshi

    Thanks for this. Do you know how one could go about this for an HTC Desire HD phone? I’ve tried installing the latest version of HTC Sync and it always fails to install the USB Driver.

    December 24, 2012 at 9:46 PM

  2. Kindly state your Operating System and Platform – is it 32-Bit or 64-Bit?
    Also, does the driver state that it fails to install? By default, HTC Sync provides the driver for compatible phones it was designed for e.g. Desire, Sensation, Wildfire, Legend or Salsa to name a few. Although HTC Sync is supposed to be compatible with all HTC Android based phones.

    December 25, 2012 at 10:52 PM

  3. Faisal A. Qureshi

    Hi Aiscer

    I’m running a Windows 8 PC with Outlook 2007. The phone is a HTC Desire HD. When I was installing the latest version of HTC Sync (3.3.17) on the PC, it reports that it is unable to install the driver. I had an older version of HTC Sync (3.3.10) which had installed the driver but unfortunately didn’t sync with the phone.

    The Desire HD has this annoying habit of switching the debugging mode on whenever it’s plugged in. Had to switch off by going Settings>Applications>Development>Uncheck.

    Any tips you may have would be appreciated. HTC were no help when it came to any news on when they would release something that is specific for Windows 8. Good customer service as they phoned me up about it but I got the impression it was pretty low priority.

    December 26, 2012 at 12:26 AM

    • You may need to remove first the previous installation of HTC Sync. Then into Device Manager Uninstall the drivers for HTC. This should be seen under Portable Devices or “My HTC”. Once done remove also the drivers from Programs and Features. Install HTC Sync 3.3.17.

      I also tried contacting HTC Support via email and chat and never got any exact solution. They provided template answers and a disclaimer that they are still working on a compatible software release of HTC Sync for Windows 8. This is a sad fact since Windows 8 has been released with a Consumer Preview earlier this year and they should have tested pilot software for debug and compatibility purpose before the RTM release.

      December 27, 2012 at 1:45 AM

      • Maurice Newton

        Hi when I do all of the above I get the error message: The installation of HTC Driver Installer appears to have failed. Do you want to continue the installation.

        Can you help?

        January 12, 2013 at 3:10 AM

  4. Faisal A. Qureshi

    Sorry, forgot to mention the PC is 64 bits.

    December 26, 2012 at 3:15 AM

  5. shibnath

    does it work for htc explorer?

    December 28, 2012 at 1:48 PM

  6. Wendy

    I am using a HTC 8x and this does not seem to connect. Any ideas?

    January 3, 2013 at 1:02 PM

  7. Debbie

    I wanted to thank you for this info. I hit a road block.

    “Your phone is set to blocked the installation of applications not obtained from Android Market. Please modify the settings for installation.

    No clue where to go for that?

    January 10, 2013 at 9:50 AM

  8. I had the same problem (win8 sync to desire s). I got a little further by installing htc sync manager first (which did the driver ok) and then htc sync. However, although I can get it to connect now, sync does nothing even though it quickly pretends to sync. Then htc sync crashes. Basically, if you depend on htc sync, don’t upgrade to win8 yet 😦

    February 26, 2013 at 4:52 PM

  9. If you’re Operating System is 64 bit then install the new HTC Sync Manager – even though it might not be compatible with your phone’s version of HTC Sense, it seems to install the 64 bit drivers.
    Then use Htc Sync.

    March 10, 2013 at 3:53 PM

  10. Anthony Kane

    HTC doesn’t seem to care much about their customers anymore. I won’t be going for HTC next time and will choose Samsung. Maybe they are better but I guess anything is better than having problems with software for Windows 8. They aren’t interested in keeping software working with new operating systems. All I want is to sync my phone with the PC but HTC Sync Manager doesn’t even work on Windows 8. Not impressed!

    March 10, 2013 at 9:52 PM

    • With enough time HTC Sync would be flawless. How much time is truly the question.

      December 3, 2013 at 2:46 PM

  11. Using HTC wildfire S with WIN8…HTC SYNC Ver is 3.3.21….works beautifully.


    April 12, 2013 at 6:57 PM

  12. Iv got the same problem trying to get windows 8 to what file do i replace on my htc desire

    June 20, 2013 at 5:21 AM

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